Support

Last updated: 21 September 2026

For questions, bug reports, suggestions or data requests: krediprohesaplama@gmail.com — we usually reply within three business days.

When reporting a bug, telling us your device and OS version, what you were trying to do, and attaching a screenshot if you have one gets us there much faster.

Frequently asked

I can't sign in

Sign-in is Google and Apple only; there is no separate password. If you see an error, check your connection and restart the app. If it persists, send us your device model and the exact error text.

My calculations aren't on my other device

Records belong to your account. Make sure you signed in with the same Google or Apple account on the other device.

I've used up my daily allowance

Free accounts get three calculations a day, and the allowance resets at midnight. Premium removes the limit.

I bought Premium but it didn't unlock

Close the app and open it again. If it still hasn't unlocked, write to us with the purchase receipt from the store.

How do I cancel my subscription?

Subscriptions belong to your store account. On iPhone go to Settings → Apple Account → Subscriptions; on Android go to Google Play → Profile → Payments and subscriptions. Deleting your account does not cancel a subscription.

The result doesn't exactly match the bank's plan

Banks differ in rounding, day-count, commission and insurance practice. KrediPro's output is for information only; the bank's official payment plan governs.

I want to delete my account

You can do it yourself from inside the app; the steps are on Account Deletion.

I want a copy of my data

Write to us from the email address registered on your account. We handle the request within 30 days at the latest. See the Privacy Policy.